Sympathy for The Struggles of Career Shop Clerks

I think there are surprisingly many people who find career shop clerks very difficult to deal with. The reason is that they often come across as somewhat overbearing or have a bad attitude. Moreover, they relentlessly push customers to sign up for unnecessary options.
I understand their situation—they’re likely under pressure to meet quotas to improve their performance, as they operate as agencies. Naturally, agencies with better results are rewarded with better conditions.
However, it’s undoubtedly a huge inconvenience for customers. I’ve had bitter experiences myself, so I now handle all my contracts online.
This time, however, I had no choice but to visit a store, so I went for the first time in a while.
To begin with, the people who visit shops tend to be from older age groups. They might not be able to search for information online or keep up with new developments. I imagine many of them struggle to understand new things. Explaining matters to such customers, convincing them, resolving issues, and finalizing contracts—it must be a considerable effort.
In my case this time (it was a contract for my parent), it took two hours. I was exhausted, but I’m sure the staff member was even more drained. I couldn’t help but feel that the current state of these shops is almost like caregiving.
In the end, I felt that visiting the store wasn’t necessary, and I was still frustrated with the au shop clerk from the former carrier, who caused this situation in the first place. However, this experience taught me that the quality of service varies depending on the staff. It’s not about the carrier; it’s about the individual. I found this realization to be very valuable.

Bye!