A virtuous cycle within the company when the process is important.
Hello everyone.
Sai & Co. This is Sai & Co. from WAKU Challenge Lab.
So today
About "virtuous cycle in the company when process is important"
I'm going to talk to you.
this story today
If you say "It was good", please
Please share 😁
Now let's get down to business.
Well everyone
When you do something,
Do you care about the process?
Or do you care about results?
probably most people
I think I'm the kind of person who thinks "results are better than progress".
It is very sensible to think it that way.
I can't get results
When I explained to the customer how much "the middle way is good!"
You will be like, "What?"
After all, the customer
look at the finished product
I will pay for it, so
You can't pay for imperfect things, right?
usually.
that's why,
When a customer makes a request to the store
The result is undoubtedly
From a company representative or sales person
Results are more important than time.
So to speak, the result is important in 10 to 0.
Let's just try to change this in-house and see.
From the point of view of organizational management
The process-result ratio is slightly different.
If you sell a product
Many people will join hands.
people who make products
a person who supplies materials,
People who emphasize the goodness of products,
a person who sells goods,
who calculates and pays the costs incurred,
and more.
like this
You can see that a considerable number of people are involved in one product.
For example, what happens if we incorporate consequentialism into this?
Maybe it's nice when the internals work well,
somewhere one
when it malfunctions,
Destruction comes at once.
It started with the feeling, "It's past the delivery date for the new product, what's going on?"
I would say things like, "Even if you say that, I'm still doing my best."
if you think so
Here and there, "Um, the advertisement for the new product has already been printed, so I can't return it."
"I've received an additional bill, but I haven't heard it,"
A chain of discord occurs here and there
It's easy to imagine.
Even if we can reach the launch of a new product with this
At that time, I was completely exhausted from other circumstances,
No attachment to the product that we put out together
There is no sense of unity within the company.
This is a waste.
All your hard work can be in vain,
This is the time to use "process is important".
What happens when we care about the process?
Change to "Delivery is delayed, but I'm glad you found out about the problem"
On the other hand
"Sorry, I'll do my best to make up for the delay."
I'm sure others
"I'll try to negotiate whether the ad change will work"
"Billing is still in time, so it's okay."
Everyone will turn to the support side.
This is a virtuous cycle within the company when progress is more important than results.
Here are just a few examples.
Today, I gave an example that emphasizes the manufacturing process.
There are other business processes,
There is a process in advertising,
There may be an administrative process involved.
Which department's process is important?
At that time, if a department that is likely to cause a problem is identified, it should be given priority from there.
All departments should do it if possible.
Moreover
If you only do it temporarily, the effect is small, so
If you do it, it is more effective to do it on a daily basis.
So today
I've been talking about "a virtuous circle in the company when the process is important".
this story today
If you say "It was good", please
Please share.
See you soon ✌️