Definer Inc. puts customer experience at the center of the business ~ Definer Inc.'s vision for sales and development ~

Introduction

My name is Kentaro Sakamoto and I am the president of Definer Inc.

As stated in the title, I would like to describe our company's approach to building a sales organization and development site. I will describe how we are building our sales organization and development sites.

Putting the customer experience at the center of the business

　UX/UI is often discussed in the context of marketing, but we focus on UX/UI in all customer experiences, from marketing to inbound, inside sales, sales meetings, demo experiences, and software usage, not to mention marketing. We are committed to the UX/UI of the entire customer experience.

Including Google ads, SNS ads, email communication, reading documents, and conversations at business meetings, what information is conveyed to customers and what information is viewed to achieve "hospitality"?

We are convinced that we can achieve unshakable quality by making the entire customer experience the very center of our business.

Buyer's Logic, Not Seller's Logic

　In business, there are times when the customer does not come first, and the seller ends up doing business in a way that is easy for them. In the case of software, the developer's own assumptions and easy methods can lead to software that is difficult to use. I think this is one of the reasons why businesses fail based on the seller's logic.
　We always take user feedback seriously, from sales and marketing to the use of our software, and we always focus on working backwards from the front lines of sales to the customer experience, and then reflecting that experience in our software.

　We are always striving to meet the demands of our customers, the buyers, and to create a pleasant customer experience. That is what we pursue.
In the following article, we describe ultra-fast agile development (thorough automation and efficiency) to achieve a pleasant customer experience, referring to engineering.

For those of you who have read this

If you have read this far, I am sure we share some values, and I would be very happy if we could talk casually first.
Definer, Inc. is looking for people to work with.

株式会社Definerでは一緒に働く仲間を募集しています

人事・経営・sennryaku
ソフトウェアエンジニア
カジュアル面談です

開発
ソフトウェアエンジニア
フルスタックエンジニア
プロダクトマネージャー（PdM）

ビジネス
人事・経営・sennryaku
ビジネスオープンポジション
インサイドセールス（マネジメント）

その他
カジュアル面談です